The digital fluency framework is a smart way to plan for the path forward. The entire C-suite-from the chief executive officer to chief information officer and chief human resources officer-has a role to play in equipping workers with the right digital infrastructure, culture, leadership and skill-development opportunities to thrive alongside technologies. But it’s time to now sharpen your digital edge by promoting digital skills and adoption in the workforce.
In many cases, it’s not the technology itself that is holding back an individual, but the lack of digital infrastructure, culture, leadership and skills, which are required to thrive alongside technologies.īusiness leaders have made the move to digital. We found that our digital fluency framework predicts and explains 54% of a worker’s ability to be agile.ĭigital fluency is the missing ingredient in many digital transformation efforts. It may be no surprise that our research found digital fluency is the lynchpin to unlocking workforce agility. Digital fluency allows people to build on technological foundations and not just work alongside them, but also unleash newfound creativity and ways of working. Fluency unlocks newfound knowledge, creativity and innovation that literacy is never able to achieve on its own.īeing digitally fluent is no different. However, if someone is fluent in a language, they will be able to create something new with the tools, such as craft a poem or engage in robust conversation. If someone is literate in a language, they will understand the basic tools of speech such as reading and speaking.
To be successful, workers need to have access to digital tools and training-but also leadership and cultural support-to unlock their full potential and ingenuity.ĭigital fluency should be thought of in a manner similar to how people use languages.
The organizations that are most digitally fluent can capture strong returns in innovation, people experience and customer value because their workforce has learned to be agile.īusiness leaders-and workers, too-are struggling to navigate this new technology-enabled world of work. Our 2020 Accenture Global Digital Fluency Study shows that just 14% of companies are digitally mature. However, not all organizations have built on this digital opportunity to create a thriving enterprise. The speed of these digital transitions was unprecedented. Remarkably, during the pandemic, many technology leaders were able to take an 18-month digital transformation plan and execute it over a weekend. Accenture Research talked to more than a dozen chief information officers (CIOs) who shared their success stories and concerns for the future.