I first encountered the Graphical error when I rebooted my PC after owning it for a week. While I understand the hesitation to put your faith in a system that has components you may not be familiar with, know that we will always stand by our products and will do our best to provide whatever support is necessary to help you enjoy them to their fullest. The GoldKey DIMM's in your system use SK Hynix IC's and are the same speed grade that you'd find in memory from other brands around the same performance bracket. Most memory manufacturers get their IC's from 3 big manufacturers Samsung, SK Hynix, and Micron. That said, when it comes to RAM, brand names are not as important as what is actually on the DIMM's themselves. Their Neo Forza sub-brand however, has been around for quite some time and some of you may be more familiar with that name. If we are strictly talking brand awareness, I do not expect many people to have heard of GoldKey here in the United States as their presence here isn't as strong as it is overseas, at least not under the "GoldKey" branding. In terms of performance, both coolers are rated around the same 200W TDP cooling capacity and should perform nearly identically.Īs for the memory, I can definitely understand the area of concern here. You can discern between the two based on the aesthetics of the pump/block assembly. Depending on when your G436 was manufactured, you may have the original Cooler Master MasterLiquid ML240L RGB, or the newer MasterLiquid ML240L RGB V2. That role would fall to us (Micro Center/PowerSpec), and we would be more than happy to take care of you and address issues as they arise with your system.Īs for the AIO, these are actually designed by Cooler Master and their specifications should be available online for you to view. It is not sold in retail stores, nor is it listed on MSI's website as they do not provide end-user support for system integration boards. The motherboard is a custom board that is sold exclusively to system integrators. I can certainly understand the frustrations, hopefully I can address some of these concerns for you. I probably will have to spend 500 dollars+ just to fix microcenters mistake(or scam). for example the motherboard, ram and the AIO do not exist when you search for them. I spent a lot of money on the G436, you would think they would put real parts in it. I have other problems with this computer and am starting to feel like I got ripped off. I am almost at the point of just buy a new mother board to fix the issue.
Should a BIOS update be required to address any concerns, we will explore those options as they come about. With that said, I am happy to work with any of you to address any concerns you may have. For boards like these, we go through a very strict qualification process to make sure everything is working perfectly (USB ports are mapped correctly, secure boot functions properly with/without keys loaded, TPM functions, board/chipset features perform as advertised, etc) and BIOS updates can often break these functions inadvertently. If you can provide any details as to when this error started occurring and any changes that may have taken place around the time the error started to appear, we can work together to get to the bottom of it.Īs for those of you looking for BIOS updates, I do not anticipate that a BIOS update will be available for this board unless one is required to address a specific security or compatibility issue with the board. Our BIOS has CSM disabled by default, meaning only UEFI devices are supported, however the RTX 3070 graphics card that ships within your system should function perfectly fine with this configuration. Typically you would only see this error if you are attempting to use a graphics card that lacked UEFI support on a BIOS with CSM Legacy OP ROM options disabled. With that said, your specific error is definitely a concern I would like to address as it should not be present with how the hardware is configured on this system. This board is sold exclusively to system integrators for mass production and doesn't have end-user support from MSI on their official support pages. This is due to the fact that the board itself is not a "retail" motherboard.
I know a few of you in this thread have inquired about BIOS updates for the MSI Z490 Plus motherboard used in our PowerSpec G436 and have been unable to find the board on MSI's website. Anyone that has updated the BIOS on this chinese version of the board please let us know which update you used. As otheres have mentioned, the z490 board we have is different than the ones on the MSI USA website, but can we use that BIOS update? I am sure our rtx3070 will perform better with the newest BIOS update.
I too need to update the BIOS as I get a Graphical Output Protocol error whenever I boot the PC.